Chapter I
Preparing for Your Cat's Stay
Q.01What are the admission requirements?
Your cat must be fully vaccinated, or have a valid vet memo certifying they are fit for boarding. All guests 8 months of age or older (or showing signs of sexual maturity) must be sterilised. From 1 September 2026, every cat must be microchipped and hold a valid AVS licence. We will need the licence number and the licence document before check-in. We require all cats to have received a current spot-on treatment for external and internal parasites applied at check-in or within the past 30 days. Your cat must be healthy, free from injury, or any signs of illness (including fleas, ticks, and worms) upon arrival.
Q.02Do I need to get my cat tested for FIV/FELV?
For risk management reasons, only FIV/FeLV negative cats may access the common play areas. Cats that test positive, or that have not been tested, are still welcome to board in their private suite with no common-area access. The test is only needed if you want your cat to use the shared play area.
Q.03What should I pack for my cat?
Please provide enough of your cat's usual food (wet and/or dry) for the duration of the stay, plus an extra 10% buffer. We provide premium dust-free tofu litter, but you may bring your cat's preferred brand. Bring a favourite blanket, bed, or a piece of your worn clothing, so the suite smells of home. If your cat needs specific grooming, bring the grooming tools too.
Q.04What are the check-in and check-out times?
Standard check-in is 3pm – 6pm and check-out is 10am – 12pm. Early check-in from 11am costs S$20; late check-out to 6pm costs S$20. Arrange either service in advance.
Q.05Can my cat take medication during their stay?
Yes. Send the prescription, written schedule and vet contact before booking so we can confirm the arrangements. Oral medication and supplements are S$5 per feeding session, and topical medication is S$5 per application.
Q.06Do you offer pet taxi transport?
Yes. Pet taxi is S$40 each way for up to 2 cats, or S$80 two-way. Stays of 5 nights or more include complimentary two-way pet taxi transport, which is not stackable with other promotions.
Q.07Where are you located and how do I get there?
We're at 21A Kreta Ayer Road, Singapore 088991, a 2-minute walk from Maxwell MRT Exit 3 in Chinatown. Street parking on Kreta Ayer Road is available but limited at weekends, and the closest paid car park is People's Park Complex (3 min walk). Most clients use a 5-minute drop-off slot directly outside; we help carry carriers in.
