FAQ
Preparing for Your Cat’s stay
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For the safety of all cats boarding at Kuro Cat hotel, we comply strictly with AVS boarding requirements.
Vaccination
Your cat must be fully vaccinated, or have a valid vet memo certifying they are fit for boarding.
Sterilization
All guests 8 months of age or older (or showing signs of sexual maturity) must be sterilised.
Parasite Prevention
We require all cats to have received a current spot on treatment (for external and internal parasites) applied at check in or within the past 30 days. We can provide this treatment if needed.
FIV/FELV
For risk management reasons, we only allow FIV/FELV negative cats to access common play areas. Please share with us your cats FIV/FELV status.
Check In Physical Exam
Your cat must be healthy, free from injury, or any signs of illness (including fleas, ticks, and worms) upon arrival. We conduct a gentle physical assessment upon check in, and reserve the right to reject any cats that do not pass the assessment.
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We try our best to accommodate your travel schedule. Our standard check-in is 3pm - 6pm, but we offer Concierge Early Check-in/Late Check-out (subject to availability) for a small fee so you don't have to rush to the airport.
Check out is between 10am-12pm. Late check out is available until 6pm with an advance booking.
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Food
Consistency is key to a a cat’s wellbeing. Please provide enough of your cat's usual food (wet and/or dry) for the duration of the stay, plus an extra 10% buffer. We recommend packing food in sealed, airtight containers to preserve freshness.
Litter
We provide high quality, low dust tofu litter. If your cat requires other litter type, kindly inform us and pack it along.
Items from home
Bring a favorite blanket, bed, or a piece of your worn clothing. Items carrying a familiar scent work wonders to help your cat feel secure and settled in their new space.
Grooming Tools
If your cat requires specific grooming, please bring your own brush or tools for hygiene purposes.
Travel light! We provide a premium all-inclusive experience. Every stay includes PETKIT filtered water fountains with water consumption monitoring, stainless-steel bowls, and dust-free tofu litter.
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Yes! We offer a Pet Taxi Service ($40/way) to transport your VIP (Very Important Pet) safely from your door to their suite.
Trust & Safety are our priority
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Yes. Kuro Cat Hotel is one of the few cat hotels in Singapore that offers complimentary 24/7 CCTV access for pet owners — at no extra charge. Every private suite is fitted with a dedicated CCTV camera, giving you live, on-demand access directly on your phone from anywhere in the world. You can check in on your cat at any hour, whether you are at the airport, on holiday abroad, or simply at work. This 24/7 CCTV access is included as a standard feature with every boarding stay at Kuro Cat Hotel in Singapore’s Chinatown, near Maxwell MRT. Rated 5.0 stars on Google, Kuro Cat Hotel is AVS Licensed (AVS00145 | BD26004) and Fear Free certified, making it a trusted choice for cat owners in Singapore who want full transparency and peace of mind during their cat’s stay.
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Absolutely not! Cats from each household will have their own private suite and take turns to play in the common area. We conduct regular disinfections of the common area as well. This is for risk mitigation and hygiene purposes.
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We welcome cats requiring medication, special diets, or extra monitoring. During booking, you'll complete a detailed health form and we'll discuss your cat's specific needs.
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Our facility features double-door entries to prevent escapes, 24/7 security cameras, and fire and smoke detection systems. All enclosures are escape-proof with secure latches. Our staff are trained in fear free cat handling and first aid.
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Our staff is trained to recognize signs of illness and we have partnerships with local veterinary clinics for any emergencies. We'll contact you immediately if any health concerns arise. Minor issues like hairballs or mild stomach upset are handled in-house at no extra charge.
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Yes of course, please make a booking with us.
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We don't believe in 'solitary confinement.' Every guest receives a minimum of two interactive play/cuddle sessions daily. For shy cats, we use Feliway pheromones and gentle, hands-off company until they trust us.
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Cancellations made within 14 days prior to check in will be subject to a $100 cancellation fee. The balance of the prepaid amount will be converted into hotel credit for future bookings. All hotel credits are non-refundable.
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Yes. Kuro Cat Hotel in Singapore is a luxury cat boarding facility that offers a full range of grooming services during your cat’s stay. Located in Chinatown near Maxwell MRT, Kuro Cat Hotel provides grooming services including nail clipping, sanitary shave and wash, full bath and groom, daily brushing and coat care, de-matting, and flea and tick treatment — all available as add-ons during any boarding stay. Cats do not need to be boarded elsewhere for grooming; owners can request grooming services directly when booking or during the stay. Kuro Cat Hotel is AVS Licensed (AVS00145 | BD26004), Fear Free certified, and rated 5.0 stars on Google, making it one of Singapore’s most trusted cat hotels for combined boarding and grooming services.

